Contact Us
How your message is handled
When you send a message through this form, the details go straight to the editorial team that runs this site — nobody outside that small group sees what you type. The information is used only to respond to your enquiry and to improve the accuracy of the reviews we publish. We do not pass your contact details to the casino operators we write about, and we do not add your address to any mailing list unless you explicitly ask us to.
Your message is kept for as long as necessary to deal with your enquiry and then deleted. We never sell or trade the contents of these submissions.
Feedback about the site
If your message concerns something you have read on this website — a review that seems out of date, a bonus term that reads unclearly, a game list that looks wrong — that feedback is logged and checked against the relevant page. Corrections that check out are applied to the review itself, so a single note from a reader can improve the page for everyone who visits later. We treat this kind of input as the most useful we receive.
Criticism of our scoring or our verdicts is read with the same attention. We do not edit reviews to satisfy a complaint, but we do re-examine the evidence when a reader points out something we missed.
What to include for a useful reply
A reply is only as helpful as the question that prompts it. For questions about a specific casino, name the operator and, where relevant, the game or promotion involved. For questions about this website, tell us which page you were reading when the issue came up. If you are writing about a problem with your own account at a casino, include the operator’s name and a plain description of the sequence of events — we can then advise on what to check next, even though we cannot access your account or act on your behalf.
Messages that name the relevant casino and describe the situation in a few sentences get a more precise answer than those that ask a broad question without context. You do not need to include account numbers, passwords or any sensitive detail; those should never be sent through a website form.